Refund Policy
Full refund within 14 days of your first payment, no questions asked. If your plan started with a free trial, your first payment is the one taken when the trial ends.
How to ask for a refund
- Email najusmani@gmail.com from the address you bought with, and include the order number from your Paddle receipt; or
- find your order at paddle.net and request the refund there.
Our reseller Paddle.com processes refunds to the card or account you paid with. Once it's approved, your bank usually shows it within 5 to 10 working days.
What happens to your plan
When a refund is approved, the plan it paid for ends straight away and SwitchProof goes back to the Free plan. Your test cases, results and settings on your PC are not affected.
Free trials
Cancel before your trial ends and you won't be charged at all.
Monthly renewals
Monthly renewals are not refunded, but you can cancel at any time so that you aren't charged again. Your plan then stays active until the end of the month you paid for.
If SwitchProof doesn't work as described and we can't fix it, write to us: we will look at a refund whenever you paid. This policy never takes away a refund right that the law gives you.
Invoice orders
Plans bought by invoice or bank transfer follow the refund terms agreed in writing for that order.
Chargebacks
Please contact us before disputing a payment with your bank. A refund is usually quicker for both of us, and we'd like the chance to put things right.
Contact
Najeebullah Usmani · najusmani@gmail.com